Policy

Shipping and Returns

This is a draft for JSB Customs LLC, a Florida company. It is not legal advice and it is not a finished policy until the owner reviews it.

Local pickup

Local pickup in Lakeland may be offered. Email joe@jsbcustoms.net to ask. We will set a time. The street address is not listed on this website.

Shipping

If a piece needs to be shipped, we will confirm the shipping cost before you pay, or the Square payment link will already include it. We will tell you when it goes out. Delivery times depend on the carrier and on how long the piece takes to make.

Damaged or wrong items

Look over your order when it arrives. If it is damaged, or if we made the wrong item, email joe@jsbcustoms.net within 7 days and include a photo. We will repair, replace, or refund that order.

Change of mind

Custom and personalized items are generally non-refundable if you change your mind, because they were made with your words or for you. If an item was not personalized, email us and we will talk about a return. Return shipping, if a return is agreed, is arranged by email.